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The ERDF Chair

The ERDF Chair is a partnership between ERDF and Audencia. The Chair's agreement was signed between Mr Gilles Capy, ERDF Director, and Mr Jean-Pierre Helfer, Dean of Audencia.

On the 1st January 2008, ERDF became the French company in charge of the electrical network in France.
The main goals of the Chair are to develop research subjects and academic knowledge centred on innovation and customer relationship management in the regulated market.

This Chair therefore, coordinates the development of pedagogical tools and the whole research centre’s production:

  • research on customer relationship management and innovation within regulated markets
  • cases and subjects for student dissertations
  • seminars, conferences, etc
  • meetings with experts
  • economic press and academic publications
  • publication of a book on innovation and customer relationship

The partnership between professionals and researchers will solve concrete problems in an interactive environment.

Contacts

Jean-Michel Moutot
Director of CRM (Customer Relationship Management centre)
Holder of the ERDF Chair
 Send an email to Jean-Michel Moutot

Blandine Hetet
Research Analyst ERDF Chair
Tel: +00 33 (0)2 40 37 46 36
 Send an email to Blandine Hetet

See all the members

Les accréditations

  • EFMD EQUIS ACCREDITED
  • AACSB Accredited
  • Accredited by Association of MBAs
Audencia Nantes - School of Management
8 route de la Jonelière - B.P. 31222 - 44312 Nantes Cedex 3 - France Tel. : 00 33 (0)2 40 37 34 34 - Email Audencia