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Département
Département
Département Marketing
Domaine(s) d’enseignement
Domaine d’enseignement
Marketing
Domaine(s) de recherche
Domaine de recherche
Marketing, electronic word of mouth; social media marketing; e-tourism; strategic marketing/management; knowledge management; technology adoption and continuance intention; and online consumer co-creation
Sciences de l'information et de la communication
Innovation et entrepreneuriat
Online Consumer Bheavior
Digital Marketing
Artificial Intelligence
Technology Adoption
Consumer Behavior
Compétences
Marketing
Stratégie
Communication
Marketing Numérique
Réseaux sociaux
L' e-tourisme
Big Data Analytics
Artificial Intelligence
Consumer Behavior
Social networks
Biographie
Biographie
RAFFAELE FILIERI est professeur de marketing numérique à l'école de commerce d'Audencia. Avant d'occuper ce poste, Raffaele a travaillé comme maître de conférences en marketing à l'école de commerce de l'université de Newcastle et à l'école de commerce de l'université de Northumbria (Royaume-Uni). Il a également été chargé de cours à l'université de Limerick, à la Kemmy Business School (Irlande), ainsi qu'à l'université La Sapienza de Rome et à l'université du Salento (Italie). Raffaele est titulaire d'un doctorat en ingénierie commerciale (science de la complexité) de l'Universita' Roma Tre.
Les principaux domaines de recherche de Raffaele sont le bouche-à-oreille électronique, le marketing des médias sociaux, l'e-tourisme, le marketing/gestion stratégique, la gestion des connaissances, l'adoption des technologies et l'intention de continuer, ainsi que la co-création en ligne par les consommateurs (voir la page sur la recherche pour plus de détails).
Raffaele a reçu plusieurs prix pour ses recherches sur les médias sociaux (prix du meilleur article dans le cadre du Consumer Research Track à l'Academy of Marketing 2014 à Bournemouth (Shilling in online reviews : An exploratory study on consumer attitude and behaviour with promotional reviews) ; prix du meilleur article de conférence (global) lors de la conférence de l'Academy of Marketing à Southampton (Understanding consumers adoption of e-WOM through information quality and product ranking).
Formation
Philosophiae Degree, Sciences de Gestion, Marketing
Universita Roma Tre, Roma
(2009)
MSc - Social Sciences, Major in Marketing & Communication
La Sapienza Universita di Roma, Rome
(2004)
Expériences professionnelles
Senior Lecturer in Marketing
Newcastle University Business School, Newcastle
2016 - 2017
Senior Lecturer in Marketing
Northumbria University, Newcastle
2011 - 2016
Lecturer in Marketing
Kemmy Business School, Limerick
2009 - 2011
Post-doc position, Teaching Assistant in Marketing
La Sapienza Universita di Roma, Roma
2009 - 2010
Visiting out
2022 - 2022
Università Cattolica del Sacro Cuore, Italie : Visiting
2019 - 2019
IULM Università di Lingue e Scienze della Comunicazione, Italie : Visiting Professor at IULM, Università di Lingue e Scienze della Comunicazione
2015 - 2015
Kedge Business School, France : Professeur invité
2005 - 2008
Universita del Salento, : Visiting Phd
Publications
Publié
LI C., YU Y., FILIERI R., CUI G., (2025). All Words Have Consequences: Concrete versus Abstract Language in Management Response to Hotel Guest Reviews.
Tourism Management, 106 (February 2025), 105032
LIAO J., CHEN J., HU Y., FILIERI R., FENG X., WANG W., (2025). Perceived identity threat and brand advocacy responses to different types of brand-related attacks.
Internet Research, 35 (3), 1274–1298
DAHIYA A., BANERJI D., FILIERI R., (2025). Consumer well-being: a systematic literature review and future research directions.
Spanish Journal of Marketing, 29 (4), 465–490
ARDITO L., FILIERI R., RAGUSEO E., VITARI C., (2025). Artificial intelligence adoption and revenue growth in European SMEs: synergies with IoT and big data analytics.
Internet Research, 35 (4), 1508–1534
SENGUPTA S., ROKONUZZAMAN M., JAISWAL A. K., FILIERI R., (2025). Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective.
Journal of Business Research, 191 (March 2025), 115245
D'ACUNTO D., FILIERI R., OKUMUS F., (2025). The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective.
International Journal of Hospitality Management, 129 (August 2025), 104194
LIAO J., WU M., DU P., FILIERI R., HE K., (2025). The past, present, and future of AI in hospitality and tourism: a bibliometric analysis.
International Journal of Contemporary Hospitality Management, 37 (7), 2287-2305
MANJUL GUPTA M., GHAFOORI A., KIM E., MERHI M. I., FILIERI R., (2025). Growth hacking capability: Conceptualization, survey instrument development, and empirical study of its impact on firm performance.
Journal of Business Research, 196 (July 2025), 115446
FILIERI R., CHRISTODOULIDES G., NICOLAU J. L., (2025). Emerging Sources, Formats, Channels, Devices, and Audiences in Modern eWOM Communications.
Psychology and Marketing, 42 (9), 2430-2443
LIAO J., LIU M., ZHENG S., FILIERI R., LUO X., (2025). First Response Matters: The Impact of First Public Response to Social Media Complaints on Observers' Brand Attitude.
Psychology and Marketing, 42 (11), 2850–2865
DONG L., LIAO J., FILIERI R., DU P., (2025). Virtual influencer marketing: an empirical investigation of the critical factors influencing user engagement with virtual influencers.
European Journal of Marketing, 59 (10), 2406–2437
DONG X., WANG B., CHU W., FILIERI R., LIAO J., (2025). The Impact of Danmaku Ritual Types on User Digital Engagement in Video-Based Social Media: The Moderating Role of Influencer Types and Domains.
Psychology and Marketing, 42 (10), 2650-2672
FILIERI R., GALATI F., RAGUSEO E., (2024). The Host Canceled My Reservation! Impact of Host Cancelations on Occupancy Rate in the P2P Context: A Signaling Theory Perspective.
IEEE Transactions on Engineering Management, 71 (2024), 785-796
LIAO J., HE S., FENG W., FILIERI R., (2024). “I Love It” Versus “I Recommend It”: The Impact of Implicit and Explicit Endorsement Styles on Electronic Word-of-Mouth Persuasiveness.
Journal of Travel Research, 63 (4), 779–795
MLADENOVIC D., ISMAGILOVA E., FILIERI R., DWIVEDI Y., (2024). MetaWOM – toward a sensory word-of-mouth (WOM) in the metaverse.
International Journal of Contemporary Hospitality Management, 36 (6), 2144-2163
RASTY F., FILIERI R., (2024). Consumer engagement with restaurant brands on Instagram: the mediating role of consumer-related factors.
International Journal of Contemporary Hospitality Management, 36 (7), 2463-2483
SAMEENI M. S., QADEER F., WASIM AHMAD W., FILIERI R., (2024). An empirical examination of brand hate influence on negative consumer behaviors through NeWOM intensity. Does consumer personality matter?.
Journal of Business Research, 173 (February 2024), 114469
D'ACUNTO D., FILIERI R., AMATO S., (2024). Who is sharing green eWOM? Big data evidence from the travel and tourism industry.
Journal of Sustainable Tourism, 32 (11), 2380–2402
FILIERI R., MILONE F. L., PAOLUCCI E., RAGUSEO E., (2024). P2P Platform Performances in Global Crisis: The Role of Hypothetical, Social Distance, and Host Characteristics.
IEEE Transactions on Engineering Management, 71, 8019 - 8030
RIALTI R., FILIERI R., (2024). Leaders, let’s get agile! Observing agile leadership in successful digital transformation projects.
Business Horizons, 67 (4), 439-452
DAS R., AHMED W., SHARMA K., MARIANN HARDEY M., DWIVEDI Y., ZHANG Z., APOSTOLIDIS C., FILIERI R., (2024). Towards the development of an explainable e-commerce fake review index: An attribute analytics approach.
European Journal of Operational Research, 317 (2), 382-400
MALODIA S., FILIERI R., OTTERBRING A., DHIR A., (2024). Unlocking Social Media Success: How Prosumers Drive Brand Engagement through Authentic Conversations with Consumers.
British Journal of Management, 35, 2197–2212
CHEN W., FILIERI R., (2024). Institutional forces, leapfrogging effects, and innovation status: Evidence from the adoption of a continuously evolving technology in small organizations.
Technological Forecasting and Social Change, 206 (September 2024), 123529
JUNYUN LIAO J., YAOHUA YE Y., FILIERI R., PENG DU P., YING JIANG Y., (2024). Why did you delete my comment? Investigating observing consumers' reactions to comment-deletion-clues during a brand crisis.
Psychology and Marketing, 41 (10), 2478-2492
MA X., AW E. C.-X., FILIERI R., (2024). From screen to cart: how influencers drive impulsive buying in livestreaming commerce?.
Journal of Research in Interactive Marketing, 18 (6), 1034-1058
MLADENOVIĆ D., BRUNI R., FILIERI R., ISMAGILOVA E., KALIA P., JIRÁSEK M., (2024). The power of electronic Word of Mouth in inducing adoption of emerging technologies.
Technology in Society, 79 (December 2024), 102724
BARKHI F., AHMADI S., SHOKOUHYAR S., FILIERI R., MASOUD RAMEZANINIA M., (2024). Key drivers and priorities of consumer decisions for refurbished electronics: A mix-method approach.
Heliyon, 10 (24), e40977
LIAO J., WANG W., DU P., FILIERI R., (2023). Impact of brand community supportive climates on consumer-to-consumer helping behavior.
Journal of Research in Interactive Marketing, 17 (3), 434-452
FILIERI R., LUAN J., XIAO J., QINGQING H., ZHU B., WANG T., (2023). Product information and green consumption: An integrated perspective of regulatory focus, self-construal, and temporal distance.
Information and Management, 60 (2), 103746
FILIERI R., HU L., ACIKGOZ F., ZOLLO L., RIALTI R., (2023). The effect of utilitarian and hedonic motivations on mobile shopping outcomes. A cross-cultural analysis.
International Journal of Consumer Studies, 47 (2), 751-766
O'DWYER M., FILIERI R., O'MALLEY L., (2023). Establishing successful university–industry collaborations: barriers and enablers deconstructed.
Journal of Technology Transfer, 48 (2023), 900–931
FILIERI R., ACIKGOZ F., LI C., ALGUEZAUI S., (2023). Influencers' “organic” persuasion through electronic word of mouth: A case of sincerity over brains and beauty.
Psychology and Marketing, 40 (2), 347-364
VIGLIA G., BERGER D., GHAFFARI M., FILIERI R., (2023). Choosing the discount size in the software industry: How to incentivise the salesforce.
Industrial Marketing Management, 109 (February 2023), 232-244
KAUTISH P., PUROHIT S., FILIERI R., DWIVEDI Y., (2023). Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM.
Technological Forecasting and Social Change, 190 (May 2023), 122407
FILIERI R., DWIVEDI Y., HUGHES L., WANG Y., ALALWAN A. A., AHN S. J. (., BALAKRISHNAN J., BARTA S., BELK R., (2023). Metaverse marketing: How the metaverse will shape the future of consumer research and practice.
Psychology and Marketing, 40 (4), 750-776
FILIERI R., ACIKGOZ F., HAO D., (2023). Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products.
Journal of Business Research, 160 (May 2023), 113774
BAZI S., FILIERI R., GORTON M., (2023). Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty.
Journal of Business Research, 160 (May 2023), 113778
MELE E., FILIERI R., DE CARLO M., (2023). Pictures of a crisis. Destination marketing organizations’ Instagram communication before and during a global health crisis.
Journal of Business Research, 163 (August 2023), 113931
FILIERI R., MILONE F. L., PAOLUCCI E., RAGUSEO E., (2023). A big data analysis of COVID-19 impacts on Airbnbs’ bookings behavior applying construal level and signaling theories.
International Journal of Hospitality Management, 111 (May 2023), 103461
LUAN J., FILIERI R., XIAO J., SUN Y., (2023). Consumer–brand relationships and social distance: A construal level theory perspective.
Psychology and Marketing, 40 (7), 1299-1315
FILIERI R., D'ACUNTO D., AMATO S., (2023). Hotels’ environmentally-framed eWOM. The moderating role of environmental culture.
Tourism Management, 98 (October 2023), 104776
GAN J., SHI S., FILIERI R., LEUNG W., (2023). Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal.
Tourism Management, 99 (December 2023), 104795
FILIERI R., ALGUEZAUI S., GALATI F., RAGUSEO E., (2023). Customer experience with standard and premium Peer-To-Peer offerings: a mixed-method combining text analytics and qualitative analysis.
Journal of Business Research, 167 (November 2023), 114128
FILIERI R., RAGUSEO E., GALATI F., (2023). Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types.
International Journal of Hospitality Management, 114 (Septembre 2023), 103564
CAMILLERI A., FILIERI R., (2023). Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions.
International Journal of Hospitality Management, 114 (September 2023), 103575
PINO G., NIETO GARCIA M., PELUSO A., VIGLIA G., FILIERI R., (2023). Understanding how virtuous lenders encourage support for peer-to-peer platforms’ prosocial initiatives.
Journal of Business Research, 168 (November 2023), 114251
FILIERI R., SHUQAIR S., VIGLIA G., MATTILA A., PINTO D. C., (2023). Leveraging online selling through social media influencers.
Journal of Business Research, 171 (January 2024), 114391
ONOFREI G., NGUYEN H., YANG Y., FILIERI R., (2023). Entrepreneurial Orientation and the Triple Bottom Line: Does Supply Chain Learning Matter?.
IEEE Transactions on Engineering Management, 71, 10054 - 10065
WAEHNING N., FILIERI R., (2022). Consumer motives for buying regional products: the REGIOSCALE.
Marketing Letters, 33 (2022), 215–236
MALEEHA SHAHID SAMEENI M. S., WASIM AHMAD W., FILIERI R., (2022). Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode.
Journal of Business Research, 141 (March 2022), 137-150
MAINOLFI G., LO PRESTI L., MARINO V., FILIERI R., (2022). “YOU POST, I TRAVEL.” Bloggers' credibility, digital engagement, and travelers' behavioral intention: The mediating role of hedonic and utilitarian motivations.
Psychology and Marketing, 39 (5), 1022–1034
ONOFREI G., FILIERI R., KENNEDY L., (2022). Social media interactions, purchase intention, and behavioural engagement on social networking platforms: The mediating role of source and content factors..
Journal of Business Research, 142 (March 2022), 100-112
LI S., WANG Y., FILIERI R., ZU Y., (2022). Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector.
Tourism Management, 90 (June 2022), Article N° 104485
LIAO J., LI C., FILIERI R., (2022). The Role of Humor in Management Response to Positive Consumer Reviews.
Journal of Interactive Marketing, 57 (2), 323-342
RIALTI R., FILIERI R., ZOLLO L., BAZI S., CIAPPEI C., (2022). Assessing the relationship between gamified advertising and in-app purchases: a consumers’ benefits-based perspective.
International Journal of Advertising, 41 (5), 868-891
SINGH P., BALA H., DEY B., FILIERI R., (2022). Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing.
Journal of Business Research, 151 (November 2022), 269-286
FILIERI R., LIN Z., LI Y., LU X., YANG X., (2022). Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach.
Journal of Service Research, 25 (4), 614–629
ACIKGOZ F., FILIERI R., YAN M., (2022). Psychological predictors of intention to use fitness apps: The role of subjective knowledge and innovativeness.
International Journal of Human-Computer Interaction, 39 (10), 2142-2154
DWIVEDI Y., ISMAGILOVA E., HUGHES L., CARLSON J., FILIERI R., JACOBSON J., JAIN V., KARJALUOTO H., KEFI H., KRISHEN A. S., KUMAR V., RAHMAN M., RAMAN R., RAUSCHNABEL P., ROWLEY J., SALO J., TRAN G., WANG Y., (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions.
International Journal of Information Management, 59 (August 2021), Article N° 102168
FILIERI R., RAGUSEO E., VITARI C., (2021). Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals.
Journal of Travel Research, 60 (4), 699–717
FILIERI R., JAVORNIK A., HAIMING HAN H., AURELIO NICETA A., (2021). Environmentally framed eWOM messages of different valence: The role of environmental concerns, moral norms, and product environmental impact.
Psychology and Marketing, 38 (3), 431-454
YAN M., FILIERI R., GORTON M., (2021). Continuance intention of online technologies: A systematic literature review.
International Journal of Information Management, 58 (June 2021), Article N° 102315
YAN M., FILIERI R., RAGUSEO E., GORTON M., (2021). Mobile apps for healthy living: Factors influencing continuance intention for health apps..
Technological Forecasting and Social Change, 166 (May 2021), Article N° 120644
FILIERI R., YEN D., YU Q., (2021). #ILoveLondon: An exploration of the declaration of love towards a destination on Instagram.
Tourism Management, 85 (August 2021), Article N° 104291
D'ACUNTO D., FILIERI R., VOLO S., (2021). "Most Americans like their privacy”. Exploring privacy concerns through US guests´ reviews..
International Journal of Contemporary Hospitality Management, 33 (8), 2773-2798
FILIERI R., MARIANI M., (2021). The role of cultural values in consumers' evaluation of online review helpfulness: a big data approach.
International Marketing Review, 38 (6), 1267-1288
FILIERI R., LIN Z., PINO G., ALGUEZAUI S., INVERSINI A., (2021). The role of visual cues in eWOM on consumers’ behavioral intention and decisions.
Journal of Business Research, 135 (October 2021), 663-675
YE CHEN Y., LIN Z., FILIERI R., (2021). Subjective well-being, mobile social media and the enjoyment of tourism experience: a broaden-and-build perspective.
Asia Pacific Journal of Tourism Research, 26 (10), 1070-1080
FILIERI R., D'AMICO E., DE STEFANIS A., PAOLUCCI E., RAGUSEO E., (2021). Artificial intelligence (AI) for tourism: an European-based study on successful AI tourism start-ups.
International Journal of Contemporary Hospitality Management, 33 (11), 4099-4125
FILIERI R., WANG Yichuan, ASAAD Yousra, (2020). What makes hosts trust Airbnb? Antecedents of hosts’ trust towards Airbnb and its impact on continuance intention.
Journal of Travel Research, 59 (4), 686-703
JAVORNIK A., FILIERI R., GUMANN R., (2020). “Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media.
Journal of Interactive Marketing, 50 (May 2020), 100-119
BAZI S., FILIERI R., GORTON M., (2020). Customers’ motivation to engage with luxury brands on social media.
Journal of Business Research, 112 (May2020), 223-235
LIN Z., DENGHUA YUAN D., FILIERI R., RAN LIU R., MENGQIN ZHENG M., (2020). Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement.
Journal of Business Research, 115 (July 2020), 38-47
LAMBERTO ZOLLO Z., FILIERI R., RICCARDO RIALTI R., SUKKI YOON S., (2020). Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience.
Journal of Business Research, 117 (September 2020), 256-267
FILIERI R., GALATI F., RAGUSEO E., (2020). The impact of service attributes and category on eWOM helpfulness: An investigation of extremely negative and positive ratings using latent semantic analytics and regression analysis.
Computers in Human Behavior, January 2021 (114), 106527
CHATZOPOULOU E., FILIERI R., ARZU DOGRUYOL S., (2020). Instagram and body image: Motivation to conform to the “Instabod” and consequences on young male wellbeing.
Journal of Consumer Affairs, 54 (4), 1270-1297
FILIERI R., ACIGKOZ F., NDOU V., DWIVEDI Y., (2020). Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention.
International Journal of Contemporary Hospitality Management, 33 (1), 199-223
WINTER A., JONES W. S., ALLEN A., PRICE A., ROSTRON A., FILIERI R., GRAZIADIO S., (2020). The Clinical Need for New Diagnostics in the Identification and Management of Patients with Suspected Sepsis in UK NHS Hospitals: A Survey of Healthcare Professionals.
Antibiotics, 9 (11), 737-749
FILIERI R., RAGUSEO Elisabetta, VITARI Claudio, (2019). What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics.
International Journal of Hospitality Management, 77 (January 2019), 333-341
FILIERI R., LIN Zhibin, D'ANTONE Simona, CHATZOPOULOU Elena, (2019). A cultural approach to brand equity: the role of brand mianzi and brand popularity in China.
Journal of Brand Management, 26 (4), 376-394
FILIERI Raffaele, HOFACKER C., ALGUEZAUI Salma, (2018). What makes information in online consumer reviews diagnostic over time? The role of review relevancy, factuality, currency, source credibility and ranking score.
Computers in Human Behavior, 80 (March 2018), 122-131
FILIERI R., MCLEAY Fraser, TSUI Bruce, LIN Zhibin, (2018). Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services.
Information and Management, 55 (8), 956-970
FILIERI R., RAGUSEO Elisabetta, VITARI Claudio, (2018). When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type.
Computers in Human Behavior, 88, 134-142
LIN Zhibin, CHEN Ye, FILIERI R., (2017). Residents’ participation in value co-creation with tourists: the role of perceived tourism impacts and life satisfaction.
Tourism Management, (61), 436–442
FILIERI R., CHEN Wenshin, DEY Bidit, (2017). The importance of enhancing, maintaining and saving face in smartphone repurchase intentions of Chinese early adopters: an exploratory study.
Information Technology and People, 30 (3), 629-652
FILIERI R., LIN Zhibin, (2017). The role of aesthetic, cultural, utilitarian and branding factors in young Chinese consumers' repurchase intention of smartphone brands.
Computers in Human Behavior, 67, 139-150
FILIERI R., (2016). What makes an online consumer review trustworthy?.
Annals of Tourism Research, 58 (May 2016), 46-64
FILIERI R., (2016). Antecedents of Knowledge Sourcing and Reuse from a Knowledge Repository in the Virtual Product Prototyping: The Role of Knowledge and System Quality Dimensions.
Knowledge and Process Management, 23 (2), 147-160
FILIERI R., (2015). What makes online reviews helpful? A diagnosticity-adoption framework to explain informational and normative influences in e-WOM.
Journal of Business Research, 68 (6), 1261-1270
LIN Zhibin, FILIERI R., (2015). Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge.
Transportation Research Part E: Logistics and Transportation Review, September 2015 (81), 158-168
FILIERI R., ALGUEZAUI Salma, MCLEAY Fraser, (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth.
Tourism Management, December 2015 (51), 174-185
FILIERI R., ALGUEZAUI Salma, (2015). Knowledge sourcing and knowledge reuse in the virtual product prototyping: an exploratory study in a large automotive supplier of R&D.
Expert Systems: the Journal of Knowledge Engineering, 32 (6), 637-651
FILIERI R., (2015). From market-driving to market-driven: An analysis of Benetton’s strategy change and its implications for long-term performance.
Marketing Intelligence and Planning, 33 (3), 238-257
FILIERI R., BIDIT Dey, FAIZAN Ali, (2015). An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers.
International Journal of Quality and Reliability Management, 32 (5), 486-502
FILIERI R., MCNALLY Regina, O'DWYER Michele, O'MALLEY Lisa, (2014). Structural social capital evolution and knowledge transfer: Evidence from an Irish pharmaceutical network.
Industrial Marketing Management, 43 (3), 429–440
FILIERI R., MCLEAY Fraser, (2014). E-WOM and Accommodation: An Analysis of the Factors That Influence Travelers’ Adoption of Information from Online Reviews.
Journal of Travel Research, 53 (1), 44-57
FILIERI R., (2013). Consumer co‐creation and new product development: a case study in the food industry.
Marketing Intelligence and Planning, 31 (1), 40-53
FILIERI R., ALGUEZAUI Salma, (2010). Structural social capital and innovation. Is knowledge transfer the missing link?.
Journal of Knowledge Management, 18 (4), 728-757
A paraître
POMPUROVÁ K., FILIERI R., (2025). Gendered patterns in eWOM seeking and sharing.
Journal of Marketing Theory and Practice
SALGADO S., FILIERI R., CHAMEROY F., (2025). Beyond Unidimensional Trust and User Roles: A Multidimensional Role-Based Approach to Trust.
Journal of Travel Research
DE CICCO R., FRANCIONI B., CURINA I., FILIERI R., CIOPPI M., (2025). Generative AI and Human Advice: User Perceptions, Intentions, and Behavior Across Pre-visit and On-site Travel Stages.
Journal of Travel Research
FILIERI R., HUANG W., LIN Z., XIA Q., (2025). Engaging Customers, Embracing AI: How Suppliers Respond to Trade Tensions and Improve Performance.
Journal of Product Innovation Management
HUO W., FILIERI R., (2025). Social media marketing and purchase intention: the mediation of customer-based brand equity and adoption preparedness.
European Journal of Marketing
HAO D., FILIERI R., BHATTACHARYA S., (2025). Engagement with Social Media Sexual Health Communities: Motivations and Outcomes of Consumers with Different Sexual Preferences.
Journal of Interactive Marketing
POMPUROVÁ K., FILIERI R., MEDEKOVÁ K., (2025). Why, where, and how generations from Baby Boomers to GenZ share eWOM: fresh insights from generational cohort theory.
Tourism Recreation Research
MA X., AW E. C.-X., FILIERI R., (2024). From screen to cart: how influencers drive impulsive buying in livestreaming commerce?.
Journal of Research in Interactive Marketing
FILIERI R., DEY Bidit, SOROUR Karim, (2016). ICTs in Developing Countries: Research, Practices and Policy Implications.
Palgrave Macmillan
DEY Bidit, SOROUR Karim, FILIERI R., (2016). ICTs in Developing Countries: Research, Practices and Policy Implications.
Palgrave Macmillan
FILIERI, R., MCLEAY, F., TSUI, B. (2017). Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites., Information and Communication Technologies in Tourism 2017 (pp. 517-528). Springer.
FILIERI R., HU L., BAZI S., (2020). Antecedents Of Trust Towards Online Shopping In China And Saudi Arabia. The Moderating Role Of Disposition To Trust.
2020 Global Marketing Conference
FILIERI R., BAZI S., GORTON M., (2020). Customer engagement with luxury brands on social media: the role of brand ethereality and post quality.
2020 Global Marketing Conference
BAZI S., FILIERI R., GORTON M., (2017). Exploring The Motivations Of Consumers’ Engagement With Luxury Brands In Social Media Sites.
EMAC Annual Conference, 47th EMAC
HATEFTABAR F., FILIERI R., (2025). Transforming Paris into a Smart Tourism Destination: An Analysis of Paris Tourism Board's Initiatives.
Sage Publications: Sage Business Cases Originals
FILIERI R., (2025). Patagonia’s Triple Bottom Line Implementation: A Case Study in Sustainable Business Transformation.
Sage Publications: Sage Business Cases Originals
FILIERI R., (2025). Veja: The First Eco-Friendly Sneaker That Appeals to Everyone.
Sage Publications: Sage Business Cases Originals
FILIERI R., (2023). What Happened to United Colors of Benetton? The Rise and Fall of the Clothing Retailer That Changed the World of Fashion.
Sage Publications: Sage Business Cases Originals
FILIERI R., (2023). Consumer Co-Creation for the Revival of a Retro Brand.
Sage Publications: Sage Business Cases Originals
FILIERI R., ZHOU S., (2023). Green Apps in China: Alipay’s Ant Forest.
Sage Publications: Sage Business Cases Originals
FILIERI R., REBAI F., (2023). Technology Dependence and Technostress: The Case of Hotel Bellora’s ‘Check Out Suite’ Project.
Sage Publications: Sage Business Cases Originals
FILIERI R., XU Y., (2022). The New-Style Tea in China: The Marketing Strategy of HEYTEA.
Sage Publications: Sage Business Cases Originals
FILIERI R., UTTAM U., BISWAL S. K., (2022). Snickers: Celebrations Versus Hunger.
Sage Publications: Sage Business Cases Originals
FILIERI R., ALGUEZAUI S., (2020). Amazon Acquisition of Whole Foods: Reasons and preliminary results.
CCMP
FILIERI R., ALGUEZAUI S., (2020). Co-creating Value With Customers in the Retailing Industry: The Case of Zôdio.
Sage Publications: Sage Business Cases Originals
FILIERI R., (2019). Implications of pricing decisions in the luxury sector: the Mulberry case.
Sage Publications: Sage Business Cases Originals
ALGUEZAUI S., FILIERI R., (2019). How Volkswagen succeeded to manage the biggest scandal in the car industry?.
CCMP
ALGUEZAUI Salma, FILIERI R., (2018). The Great British Manufacturing: Tharsus Group’s Evolution From Contract Manufacturing to Original Equipment Design and Manufacturing.
Sage Publications: Sage Business Cases Originals
Articles de presse
FILIERI R., D'ACUNTO D., (2022). Scelte e comportamenti sostenibili dei più giovani.
Markup, 305 (Dicembre-gennaio 2022), 32-34
FILIERI Raffaele, (2017). 7 astuces pour reconnaître les faux avis de clients sur Internet.
Huffingtonpost.fr
FILIERI R., GRUNDY David, DANCER Hannah, (2014). eWOM in online customer support communities: Key variables in information quality and source credibility.
Journal of Direct, Data and Digital Marketing Practice, 15 (4), 290–305
Activités scientifiques
Editeur invité d'une revue de recherche
Journal of Business Research Special Issue: Application of Machine Learning and AI in Marketing
2025
Journal of Business Research Special Issue: Climate Change Engagement
2024
Psychology & Marketing
2023
Reviewer revue académique
European Journal of Marketing
2024
Journal of Service Research
2023
Journal of Advertising Research
2023
Behaviour & Information Technology
2022
Information Processing & Management
2022
Journal of Advertising
2022
British Journal of Management
2022
Journal of Travel Research
2022
International Journal of Hospitality Management
2022
Journal of Business Research
2021
Journal of Retailing
2021
International Journal of Contemporary Hospitality Management
2021
Journal of World Business
2021
IEEE Transactions on Engineering Management
2021
Journal of Consumer Behavior
2021
International Journal of Information Management
2021
Tourism Management
2020
Journal of Retaling & Consumer Services
2020
European Journal of Information Systems
2020
Internet Research
2020
International Journal of Consumer Studies
2020
Psychology & Marketing
2020
International Journal of Advertising
2020
European Management Journal
2020
Journal of Business Ethics
2020
Technological Forecasting & Social Change
2019
Information & Management
2019
Journal of Sustainable Tourism
2019
International Journal of Hospitality Management
2019
International Marketing Review
2019
Journal of Interactive Marketing
2019
Computers in Human Behavior
2019
Journal of Marketing Management
2019
Membre Comité éditorial d'une revue de recherche
Journal of Advertising Research
2023
Journal of Public Policy & Marketing
2023
Journal of Travel and Tourism Marketing
2023
Journal of Consumer Behavior
2022
Internet Research
2022
International Journal of Contemporary Hospitality Management
2022
International Journal of Consumer Studies
2021
Psychology & Marketing
2021
Journal of Business Research
2021
Journal of Brand Management
2020
Tourism Management
2020
European Management Journal
2019
International Journal of Culture, Tourism and Hospitality Research
2019
Journal of Knowledge Management
2019
Tourism Review
Journal of Travel Research
Editeur associé d'une revue de recherche
International Journal of Hospitality Management
2023
Internet Research
2022
Journal of Business Research
2022
European Management Review
2022
Spanish Journal of Marketing
2021
Supervision doctorat
(2024) Tima Rebai : Responsible Technology Consumption in Holiday Settings.
(2022) Min Yan : Investigating Consumers’Continuance Intentions for Smart Technologies: an Integration of Self-Extension and Assemblage Theory.
(2022) Wenjin Huo : Customer’s adoption of 5G services on social media: The mediating role of customer-based brand equity and technology adoption..
(2021) Du Hao : Motivations and outcomes of consumer engagement with online sexual health communities..
(2020) Saleh Bazi : Consumer Engagement with luxury brands in social media.
Depuis 2025 M. DU : Environment and development, motivations, interactions, and cultural distance:Unveiling the dynamics of Work Exchange Sharing Economy Accommodation.
Depuis 2024 J. KEPES : eWOM in Health Tourism.
(2021) D. HAJAWI : Resolving the Hype of Luxury Brand Experience in Social Media: The Integral Role of Customer-to-Customer Interactions.
(2019) Kei Wing (Samuel) MA : Adoption Behavior for Facilities Management Information Systems at Feature Level.
(2019) Wenjiao Zhang : How Outraged Customers React: from the Antecedents to the Consequences of Customer Rage Emotions in Service Failure and Intervention Strategies.
(2020) Z. ZAREZADEH : Technological Progress and Tourist Information Search Strategies.
(2022) K. AKDENIZ : Attitude towards e-buying of fashion apparel: A double-moderated-mediation model of EWOM, perceived risk, and perceived behavioral control.
(2025) H. TSAYEM : Surviving in an omnichannel world: A case study of a manufacturer's customer-centric cultural and digital transformation process..